Book your tour
booking procedure
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Once we have received your booking form we send it off to your accommodation and once we have confirmation from them via invoice you will be invoiced.
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You now have a tentative booking.
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You will then be required to pay 50% of the invoice within 48hrs so we can confirm accommodation with deposit.
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Email your proof of payment to us
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Once deposit has cleared we will send an updated invoice.
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Your booking is now confirmed.
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Your pre-arrival info will be sent. Please take the time to read!
Please note: Encountours are not suitable for the weak, fragile and unfit. The activity is a team effort, we all help push the boat into the water and support each other in the experience. You will be getting wet from the start.
Under 5's, special needs & pregnancies by arrangement, these must be disclosed prior to booking!
Non-swimmers are not permitted into the water, however boat based viewing is available.
booking terms
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DERC reserves the right to cancel and re-schedule launches due to weather and minimum numbers not being met. Tours do not take place in poor sea state (rough seas and blue bottles/Portuguese man of war) and are subject to a min of 4 NON STO (special tour operator discount) guests.
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Please ensure enough days to get all your launches in.
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No visa request letter are issued until the first deposit has been received by DERC.
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DERC is not responsible for the weather, species abundance and behaviour, all of which are factors that influence your experience. Weather cancelled launches: voucher valid for 6 months OR refund less 10% handling fee.
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Cancellation: 60 days prior to tour: Refund less 15% handling fee. 30 days prior to activity: 100% cancellation fee is applicable.
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No refunds on accommodation or transfer fees paid across to providers unless agreed upon by said provider.
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No refunds on missed launches, nights, meals & transfers.
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Please book for the first day/s you are here; if in the event we need to reschedule for calmer seas we have some days to work with.